PackPro sells online and delivers island-wide. Enquiries from social media reach our call centre in minutes, our team confirms every order by phone, and our courier partners carry it the last mile — with payment collected and reconciled on delivery.
Leads, calls, stock, dispatch and payment all live in one place, so nothing falls through the gap between a customer asking and a parcel arriving.
Every enquiry is traceable from the ad that produced it to the rupee that settles it.
Enquiries from Facebook and Instagram lead forms arrive in the system straight away, with the customer’s details already filled in.
Agents work a live queue, log every call outcome, and schedule call-backs so no enquiry is left unanswered.
Orders are only released once a customer has confirmed the item, price and delivery address by phone.
Confirmed orders are assigned to a courier partner and tracked from pickup through to delivery.
Collections are reconciled against each courier’s remittance, so what was collected and what was received always agree.
Stock moves as orders are confirmed, returned or written off, across every location in the business.
Undelivered and returned parcels come back into stock and against the customer’s record, not into a spreadsheet.
Every call, order and delivery for a customer sits on a single record, whether they buy once or order every month.
Agents, packers, drivers and accounts each see exactly what their job needs and nothing else.
Conversion by campaign, delivery success by courier and collection by day — measured rather than estimated.
The same six steps run for every order, B2B or B2C.
Each one is recorded, so any order can be answered for at any point.
Staff and delivery partners can sign in here to pick up calls, confirm orders and track deliveries.
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